Jack McJerkoff is sorry and he would like to file a complaint. With himself.

Marianne and Jennifer,

 

Please excuse and forgive me for my previous rant in the e-mail I sent you last night shortly after 8 PM my time.  This process has been extremely frustrating for me and I am sure for you also.  I just have had a very difficult time with the constantly changing numbers and the long waiting periods to receive the ordered items.  As a result, I got up early this morning and ran the numbers again.  It would appear that we were both wrong on the amount of overcharge.  The quote given me by Marianne on April 5, being 8 days prior to the order was precisely correct, but did not include sales tax.  I believe the following calculations are correct:

 

Westport Bed                $4,037.50        ($310.00 Shipping)

Flat Sheet (Sand)               130.60

2 Fitted Sheets                  296.00

Duvet Cover (Sand)             271.60

Pillowcases (Sand)               81.60

2 Shams (Sand)                 177.20

Cashmere Throw                198.00        ($15.00 Shipping)

Flat Sheet (Choc)               130.60

Duvet Cover (Choc)             271.60

Pillowcases (Choc)               81.60

2 Shams (Choc)                 177.20

                                    $5,853.50

Less 10% Discount            585.35

                                    $5,268.15

Shipping                            325.00

Subtotal                        $5,593.15

7% Sales Tax                    391.52

                                    $5,984.67

 

The charges to my credit card are as follows:

04/16                $   709.53

05/20                  4,397.70

06/04                     316.72

06/26                     355.37

07/01                     227.15

07/01                     104.42

Total Charges    $6,110.89

Actual Cost         5,984.67

OVERCHARGE $   126.22

 

I am guessing that I was undercharged on some items and overcharged for the fitted sheets and for the Westport Bed, with the net result being a total overcharge of $126.22.  This would make the credit that Jennifer issued to my VISA for $378.12 too much by $251.90.  After you have reviewed all this information and find that it is correct, please charge the $251.90 to my VISA in order for things to be made right.  I have no interest in being refunded money that does not belong to me.  Should you find that my calculations are not correct, please let me know where I went wrong.

 

As for the duvet inserts, please give me the 10% discount, which would make the total for the inserts be $396.00 ($440.00 less $44.00).  I still have a difficult time believing that it costs $53.00 to ship 5 pounds by UPS Ground, but if so the total for the duvet inserts would be $480.43 ($396.00 + $53.00 shipping + $31.43 sales tax).  I would certainly hope that you could find these somewhere in your system and ship them to me far in advance of the projected August 2 shipping date.

 

Again, please forgive me for the previous e-mail from last night.  In addition to my frustration with this process, I have been dealing with serious health problems with my Mom and Dad, which as you can imagine is quite stressful.  That however does not excuse me for my comments.  The only complaint I need to file is with myself for not reviewing all the numbers first.

 

Thank you,

 

Jack Mc